You may contact Certiphi Screening, Inc. and request a Disclosure and/or a copy of the Consumer Report/Investigative Consumer Report (Background Screening Report) of which you are the subject that we have prepared at the request of one of our clients.  This service is provided at no charge to you.  Please note that proper identification will be required.

Under state and federal law, consumers have the right to access a copy of their background reports and to dispute the accuracy of any information contained within it.

Certiphi Screening offers three convenient methods for consumers to contact our Consumer Care Department.


Contact us online by visiting


Contact us by fax at 1-888-495-8476.


Contact us by mail:

Certiphi Screening, Inc.
Consumer Care Department
PO Box 541
Southampton, PA 18966

Please make sure to include the following in any fax or mail correspondence:

  • Full name
  • Date of birth
  • Full Social Security number (for identification purposes)
  • Address
  • Phone number
  • Details of the request/dispute and any additional relevant documentation

Upon receipt of a consumer inquiry or dispute, Certiphi Screening will reinvestigate any disputed information pursuant to the Fair Credit Report Act (FCRA)

Consumers with questions can also contact our Consumer Care hotline at 1-800-260-1680.

Please note that Vertical Screen and its subsidiary, Certiphi Screening, Inc., is a consumer reporting agency. We are not involved in any hiring or appointment decisions made by our clients and cannot explain why any adverse action has been taken.

Listed below are some additional resources the US Federal Trade Commission publishes to assist consumers.

You may also wish to review our Privacy Policy for further information on how we handle and protect your information.

Even our RFP PROCESS is state-of-the-art.

Find out why

What Our Clients Are Saying

Everyone I have contacted at Certiphi has been a complete pleasure to work with. The Certiphi customer service rivals every other customer service I come in contact with. Everyone is always so professional, yet super nice! Thanks for all you do and keep up the amazing work and impeccable service that you provide!!!

Human Resources Assistant
Large Medical Staffing Firm

Thank you so much! You have such an incredible reputation within our office; I think we would all say your customer service levels are continually at about 125%!

Human Resources Generalist
Medical and Surgical Hospital

The response time has been very quick. The turnaround times are great. I love your systems and that I can go in and look at the process as its going.

Human Resources Manager
Medical Staffing Agency

It’s such a great customer service that you provide and I’m happy to tell that to anyone.

Pastoral Care Associate
Large Children's Hospital

Working with Certiphi has been such a pleasure. Certiphi has taught me so much, not just about backgrounds but also the meaning of great business.

Human Resources Specialist
Large Medical Staffing Firm

We flew through our NCQA licensure review.  We very much appreciate Certiphi's help in earning a 100% score for the files!

Accreditation Manager
Hospital System Analytics Company

You are about to leave

Ok, Continue Cancel