REQUEST OR DISPUTE A REPORT
You may contact Certiphi Screening, Inc. and request a Disclosure and/or a copy of the Consumer Report/Investigative Consumer Report (Background Screening Report) of which you are the subject that we have prepared at the request of one of our clients. This service is provided at no charge to you. Please note that proper identification will be required.
Under state and federal law, consumers have the right to access a copy of their background reports and to dispute the accuracy of any information contained within it.
Certiphi Screening offers three convenient methods for consumers to contact our Consumer Care Department.
Contact us online by visiting http://consumercare.certiphi.com.
Contact us by fax at 1-888-495-8476.
Contact us by mail:
Certiphi Screening, Inc.
Consumer Care Department
PO Box 541
Southampton, PA 18966
Please make sure to include the following in any fax or mail correspondence:
- Full name
- Date of birth
- Full Social Security number (for identification purposes)
- Phone number
- Details of the request/dispute and any additional relevant documentation
Upon receipt of a consumer inquiry or dispute, Certiphi Screening will reinvestigate any disputed information pursuant to the Fair Credit Report Act (FCRA)
Consumers with questions can also contact our Consumer Care hotline at 1-800-260-1680.
Please note that Vertical Screen and its subsidiary, Certiphi Screening, Inc., is a consumer reporting agency. We are not involved in any hiring or appointment decisions made by our clients and cannot explain why any adverse action has been taken.
Listed below are some additional resources the US Federal Trade Commission publishes to assist consumers.
- Fair Credit Reporting Act (FCRA) Text
- Federal Trade Commission (FTC)
- Summary of Rights Under FCRA: English Version
- Remedying the Effects of Identity Theft
What Our Clients Are Saying
Everyone I have contacted at Certiphi has been a complete pleasure to work with. The Certiphi customer service rivals every other customer service I come in contact with. Everyone is always so professional, yet super nice! Thanks for all you do and keep up the amazing work and impeccable service that you provide!!!
Thank you so much! You have such an incredible reputation within our office; I think we would all say your customer service levels are continually at about 125%!
The response time has been very quick. The turnaround times are great. I love your systems and that I can go in and look at the process as its going.
It’s such a great customer service that you provide and I’m happy to tell that to anyone.
Working with Certiphi has been such a pleasure. Certiphi has taught me so much, not just about backgrounds but also the meaning of great business.
We flew through our NCQA licensure review. We very much appreciate Certiphi's help in earning a 100% score for the files!