SMS Terms and Conditions

Effective: April 19, 2018

These SMS Terms and Conditions set forth more detail about Certiphi Screening, Inc.'s, a background screening company, text message communications with you on behalf of Certiphi Screening’s client (whom you are seeking to establish or have already established a relationship with) regarding the background screening process (the “Background Screening Updates”).   The background check is being completed upon your authorization and consent.  If you have not granted authorization for Certiphi Screening to perform a background check on you, please contact us. 

As part of the Background Screening Updates, you agree to the use of short message service (“SMS”) or text messages (collectively referred to as “Messages”).  As part of the Background Screening Updates, Certiphi Screening will act as an agent of its clients and send you text messages on behalf of its client if you opt in to receiving such text messages. Once you opt in, you will receive a confirmation text message. Your consent is not a condition to purchase services from Certiphi Screening and you may opt-out at any time.  Once the background screening process is completed, we will automatically opt you out and you will receive no further Messages unless you opt back in again at a later date.

At no time will Certiphi Screening send you text messages that include any advertisements, marketing or any other matters not related to the background check that we are conducting.  For more information, please visit our Privacy Policy at

Our expectation is that you will receive periodic, recurring text messages, totaling no more than ten (10) messages per month. 

Please be aware that message and data rates may apply from your mobile carrier. Certiphi Screening does not have any control over these rates, nor does it have control as to any other obligations you may have to your mobile carrier in connection with your text messaging service. By opting in to receive messages from Certiphi Screening and its client, you are accepting any such charges from your mobile carrier.  Certiphi Screening does not control how these fees are charged to or collected from you.

Certiphi Screening reserves the right to terminate the text messaging program, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. Certiphi Screening does not guarantee that text messaging is available across all carriers, and is not liable for delayed or undelivered messages.

You may text “HELP” for any assistance in response to the latest text you received.  You will receive a response to contact Customer Service at 1 (888) 291-1369 ext. 2006 or   Certiphi Screening will answer any of your service or other related questions that you may have.

To stop receiving text messages, text STOP, STOP ALL, END, QUIT, CANCEL or UNSUBSCRIBE to the number from which you received the last text message.   Our preference is that you simply text “STOP”, should you decide to cancel all texting.

Please note that opting out of receiving text messages will unsubscribe you from all text messages sent by Certiphi Screening. You agree that following a request to unsubscribe from texts, you will receive one (1) final message, confirming that you will receive no further Messages from Certiphi Screening.

For Customer Service, call: 1 (888) 291-1369 ext. 2006 or email


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What Our Clients Are Saying

Everyone I have contacted at Certiphi has been a complete pleasure to work with. The Certiphi customer service rivals every other customer service I come in contact with. Everyone is always so professional, yet super nice! Thanks for all you do and keep up the amazing work and impeccable service that you provide!!!

Human Resources Assistant
Large Medical Staffing Firm

Thank you so much! You have such an incredible reputation within our office; I think we would all say your customer service levels are continually at about 125%!

Human Resources Generalist
Medical and Surgical Hospital

The response time has been very quick. The turnaround times are great. I love your systems and that I can go in and look at the process as its going.

Human Resources Manager
Medical Staffing Agency

It’s such a great customer service that you provide and I’m happy to tell that to anyone.

Pastoral Care Associate
Large Children's Hospital

Working with Certiphi has been such a pleasure. Certiphi has taught me so much, not just about backgrounds but also the meaning of great business.

Human Resources Specialist
Large Medical Staffing Firm

We flew through our NCQA licensure review.  We very much appreciate Certiphi's help in earning a 100% score for the files!

Accreditation Manager
Hospital System Analytics Company

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