Café chain fails to properly notify applicants of background check policies
Tags : FCRA Compliance
According to Law360.com, International Coffee & Tea LLC, the operators of Coffee Bean stores, stands accused of failing to inform applicants of its background check policies and neglecting to obtain their authorization prior to running background checks.
The plaintiffs accusations – that the coffee house chain “has a policy and practice of failing to provide adequate written disclosures to applicants and employees, before procuring consumer reports or causing consumer reports to be procured,” – would constitute a violation of the federal Fair Credit Reporting Act as well as the California Consumer Credit Reporting Agencies Act and Investigative Consumer Reporting Agencies Act since the Coffee Bean also failed to provide a disclosure allowing prospective employees to request a copy of their own credit report at no charge.
Source: Law360.com, 5/22/2015
Everyone I have contacted at Certiphi has been a complete pleasure to work with. The Certiphi customer service rivals every other customer service I come in contact with. Everyone is always so professional, yet super nice! Thanks for all you do and keep up the amazing work and impeccable service that you provide!!!
Thank you so much! You have such an incredible reputation within our office; I think we would all say your customer service levels are continually at about 125%!
The response time has been very quick. The turnaround times are great. I love your systems and that I can go in and look at the process as its going.
It’s such a great customer service that you provide and I’m happy to tell that to anyone.
Working with Certiphi has been such a pleasure. Certiphi has taught me so much, not just about backgrounds but also the meaning of great business.
We flew through our NCQA licensure review. We very much appreciate Certiphi's help in earning a 100% score for the files!