Automatic Scoring of Results
Service : Background Screening
Question: Can we have our consumer reporting agency (“CRA”) automatically attribute a score or grade to various components of a background check result?
Response & Analysis:
Yes, it is permissible to provide your CRA with well-defined scoring criteria to consistently apply to the individual components of a background check. However, such scoring criteria should be used only as a preliminary tool to determine which results require review and which ones are acceptable, or “clear,” and require no further review. Scoring criteria may not be used as a means of making an adverse employment decision without any further individualized analysis.
Certain results always require review. Any criminal result “hits,” in particular, require an individual assessment that should be conducted in conjunction with the April 2012 guidance set forth by the U.S. Equal Employment Opportunity Commission (the “EEOC”). By conducting an individualized review and considering the EEOC guidelines, you can both avoid running afoul of antidiscrimination laws and afford an applicant the opportunity to be properly considered.
Any scoring criteria that uses terms like “fail” or “stop” should be avoided as such criteria may be perceived as intended to be an absolute bar to employment or that an adverse employment decision has already been made. Scoring criteria should not be used as a means of making an adverse employment decision without any further individualized analysis. It is important that well-defined, consistently applied scoring criteria is used only as a means of expeditiously filtering forward “pass” or “clear” results while holding those results that should be reviewed and considered on an individual basis.
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Everyone I have contacted at Certiphi has been a complete pleasure to work with. The Certiphi customer service rivals every other customer service I come in contact with. Everyone is always so professional, yet super nice! Thanks for all you do and keep up the amazing work and impeccable service that you provide!!!
Thank you so much! You have such an incredible reputation within our office; I think we would all say your customer service levels are continually at about 125%!
The response time has been very quick. The turnaround times are great. I love your systems and that I can go in and look at the process as its going.
It’s such a great customer service that you provide and I’m happy to tell that to anyone.
Working with Certiphi has been such a pleasure. Certiphi has taught me so much, not just about backgrounds but also the meaning of great business.
We flew through our NCQA licensure review. We very much appreciate Certiphi's help in earning a 100% score for the files!