Resource Center

Social Media Screening

Question: Should we conduct social media screenings on applicants and employees?

Response & Analysis:

In recent years, many employers have been enticed by the prospect of using social media searches as part of their applicant screening process in order to learn more about prospective or current employees and to avoid costly bad hires.

However, there are several risks involved with using information found on social media sites to make hiring or other employment decisions, thus requiring employers who choose to conduct social media screening to tread cautiously.

The first major risk is that an applicant’s digital footprint can reveal protected characteristics, and you need to be aware of the employment law implications of using such information. In addition to information that may not be relevant to job performance, social media searches may reveal information about an applicant’s private life – age, religion, sexual orientation, disability, national origin and race –that you can’t ask about in an interview. By viewing a candidate’s blogs, posts, photos and videos, you open yourself up to information that legally cannot be used in the decision-making process. The dilemma is that such information cannot be “unseen,” and you may find yourself in the difficult situation of having to prove that your decision not to hire someone was not based on discriminatory information you found via a social media search.

In addition to the possibility of learning “protected” information, social media information may not be reliable and is often very difficult to verify — and when conducting background screening for employment purposes, accuracy of information is paramount for both the employer and employee.

Further, the Fair Trade Commission issued a staff opinion letter in 2011 emphasizing that FCRA “compliance obligations apply equally” when a third-party service provider is used for social media screening, including the requirement to follow reasonable procedures to ensure the maximum possible accuracy of the information reported. As a result, companies that conduct social media background searches on behalf of employers in compliance with the FCRA will often exclude any information not legally permitted to be considered for employment decisions, and may only report content that is “work-related” (e.g. illegal activity, violent conduct, demonstrations of racism or intolerance, sexually explicit material).

Additionally, when the search is conducted through a third-party, the applicant must be provided with pre-adverse/adverse action notices and an opportunity to dispute the information before a final employment decision is made.

If you still decide to supplement traditional screening processes with social media searches, carefully consider the legal risks of such an approach and implement the following best practices:
  • Develop a consistent policy that clearly states the legitimate business purpose for the policy, what searches will be conducted, the types of information that will be considered, and then use the same criteria and procedures for all applicants/employees to reduce potential discrimination liability;
  • Don’t make hiring, retention or other employment decisions based on membership in a protected class revealed through social media;
  • Conduct the screening only after extending a conditional offer of employment;
  • Make hiring, retention or other employment decisions using accurate and verified information only that is documented and saved for future reference;
  • Review policies and practices to ensure compliance with applicable state social media password and account protection laws and do not access restricted or password-protected information;
  • Don’t discriminate against employees and applicants based on activity protected under the National Labor Relations Act revealed through social media;
  • Comply with the FCRA and its state equivalent, if applicable, even if conducting searches in-house as a best practice;
  • Ensure that you are complying with the “terms of use” policies of social media websites; and
  • Train human resources personnel and hiring managers to ensure they are aware of and understand the various restrictions on the use of social media search information when making employment decisions.

All Rights Reserved © 2019 Certiphi Screening, Inc.
This document and/or presentation is provided as a service to our customers. Its contents are designed solely for informational purposes, and should not be inferred or understood as legal advice or binding case law, nor shared with any third parties. Persons in need of legal assistance should seek the advice of competent legal counsel. Although care has been taken in preparation of these materials, we cannot guarantee the accuracy, currency or completeness of the information contained within it. Anyone using this information does so at his or her own risk.

Even our RFP PROCESS is state-of-the-art.

Find out why
RFP Kit

What Our Clients Are Saying

Everyone I have contacted at Certiphi has been a complete pleasure to work with. The Certiphi customer service rivals every other customer service I come in contact with. Everyone is always so professional, yet super nice! Thanks for all you do and keep up the amazing work and impeccable service that you provide!!!

Human Resources Assistant
Large Medical Staffing Firm

Thank you so much! You have such an incredible reputation within our office; I think we would all say your customer service levels are continually at about 125%!

Human Resources Generalist
Medical and Surgical Hospital

The response time has been very quick. The turnaround times are great. I love your systems and that I can go in and look at the process as its going.

Human Resources Manager
Medical Staffing Agency

It’s such a great customer service that you provide and I’m happy to tell that to anyone.

Pastoral Care Associate
Large Children's Hospital

Working with Certiphi has been such a pleasure. Certiphi has taught me so much, not just about backgrounds but also the meaning of great business.

Human Resources Specialist
Large Medical Staffing Firm

We flew through our NCQA licensure review.  We very much appreciate Certiphi's help in earning a 100% score for the files!

Accreditation Manager
Hospital System Analytics Company
Sending...
Thank you for your interest in Certiphi Screening. We have received your message and will contact you within one business day.
Our apologies, there was an error processing your request.  Please resubmit your message or contact us at 888-260-1370.
You have exceeded the number of attempts to submit this form. As a result, your IP address has been temporarily blocked.
Our apologies, there was an error processing your request.  Please resubmit your message or contact us at 888-260-1370.

Get In Touch

Send a Message *fields required

What are your Interests?optional

You are about to leave Certiphi.com

Ok, Continue Cancel

×
×