Why Certiphi?

24/7/365 Report Status

Our inProcess tool provides you with real-time transparency throughout the research process.

Vertical Screen’s inProcess module on myCertiphi.com provides transparency during the research process and serves as a communication channel with clients. When an investigation is in process, the inProcess module displays the report’s overall status, the results of each research component as they are completed and real-time tracking of components still being researched.

Example Status Updates

in process icon In Process: All required information to perform the background check has been received and research is underway. Real-time detailed research notes and expected turnaround times are displayed providing up-to-the-minute status.
hold icon On Hold: The background check request has been initiated and is awaiting the applicant’s completion of required forms. Built-in tools allow users to communicate with the applicant and even resend or cancel requests.
problem icon Problem: Missing or incomplete information has been identified and is being gathered either directly from the applicant or from the client.
complete icon Complete: All research has been completed and the case has been delivered.

Benefits

Transparency: Provides a real-time status update of all components of the background check, available anytime, anywhere.
speed icon Expedited Hiring: View critical information as it is completed, allowing accelerated decision making based on key hiring factors.
communication icon Communication: Seamless communication is accomplished quickly and securely through the Problem Notification alert email system.
tracking icon Tracking: Overall background report status remains “In Process” until all research is complete, making it easy to track pending research.

Even our RFP PROCESS is state-of-the-art.

Find out why
RFP Kit

What Our Clients Are Saying

Everyone I have contacted at Certiphi has been a complete pleasure to work with. The Certiphi customer service rivals every other customer service I come in contact with. Everyone is always so professional, yet super nice! Thanks for all you do and keep up the amazing work and impeccable service that you provide!!!

Human Resources Assistant
Large Medical Staffing Firm

Thank you so much! You have such an incredible reputation within our office; I think we would all say your customer service levels are continually at about 125%!

Human Resources Generalist
Medical and Surgical Hospital

The response time has been very quick. The turnaround times are great. I love your systems and that I can go in and look at the process as its going.

Human Resources Manager
Medical Staffing Agency

It’s such a great customer service that you provide and I’m happy to tell that to anyone.

Pastoral Care Associate
Large Children's Hospital

Working with Certiphi has been such a pleasure. Certiphi has taught me so much, not just about backgrounds but also the meaning of great business.

Human Resources Specialist
Large Medical Staffing Firm
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