QualityQUEST is our mission to bring the highest standard of Quality, Usability, Efficiency, Service and Timeliness to our clients.
Through our commitment to these principles and our continual quest to best support our clients, we have maintained our unmatched reputation and long-term client relationships. QualityQUEST is an exhaustive internal process of checks and balances that surpass even the stringent requirements we already adhere to through our distinguished ISO 9001:2015 Quality Management System certification.
|Quality: To provide the highest-quality information and adhere to all compliance requirements without compromise.|
|Usability: To create, develop and continually enhance our products and services so they are uncomplicated, adaptable and easy to use.|
|Efficiency: To fully leverage the most innovative advances in technology to consistently improve our productivity and resourcefulness.|
|Service: To achieve the highest level of client satisfaction possible through superior service, training and education.|
|Timeliness: To deliver accurate, complete reports in the shortest timeframe possible.|
Everyone I have contacted at Certiphi has been a complete pleasure to work with. The Certiphi customer service rivals every other customer service I come in contact with. Everyone is always so professional, yet super nice! Thanks for all you do and keep up the amazing work and impeccable service that you provide!!!
Thank you so much! You have such an incredible reputation within our office; I think we would all say your customer service levels are continually at about 125%!
The response time has been very quick. The turnaround times are great. I love your systems and that I can go in and look at the process as its going.
It’s such a great customer service that you provide and I’m happy to tell that to anyone.
Working with Certiphi has been such a pleasure. Certiphi has taught me so much, not just about backgrounds but also the meaning of great business.
We flew through our NCQA licensure review. We very much appreciate Certiphi's help in earning a 100% score for the files!