Intuitive Workflow System
The Producer is our leading-edge internal workflow management system that gives us unparalleled electronic oversight of the investigation process.
All of our screening research and reports are managed through The Producer, our proprietary paperless workflow system. This internal system, which operates according to our stringent ISO 9001:2015 Quality Management System protocols, provides beginning to end oversight, tracking, documentation and auditing for every single piece of research that we perform. With The Producer, we manage every step of the research process down to the second.
|Speed: From the moment we receive a request, The Producer automatically applies each client’s detailed profile settings and intelligently routes all research for immediate handling.|
|Consistency: The Producer stores and applies your specific detailed service parameters to ensure their consistent application.|
|Compliance: The Producer is specially coded with all applicable federal, state and local laws to ensure compliance.|
|Transparency: While research is under way, the system tracks every single research activity, including calls, emails and other notes – providing full oversight and tracking for us and our clients.|
|Auditing: The system tracks a myriad of quality metrics – including accuracy and turnaround time – for each process and research department.|
Everyone I have contacted at Certiphi has been a complete pleasure to work with. The Certiphi customer service rivals every other customer service I come in contact with. Everyone is always so professional, yet super nice! Thanks for all you do and keep up the amazing work and impeccable service that you provide!!!
Thank you so much! You have such an incredible reputation within our office; I think we would all say your customer service levels are continually at about 125%!
The response time has been very quick. The turnaround times are great. I love your systems and that I can go in and look at the process as its going.
It’s such a great customer service that you provide and I’m happy to tell that to anyone.
Working with Certiphi has been such a pleasure. Certiphi has taught me so much, not just about backgrounds but also the meaning of great business.