Optimize Applicant Experience
Our dedicated Applicant Services team ensures your applicants receive the highest levels of service and care. Whether we are collecting additional data or just need clarification, our streamlined approach guarantees a positive experience.
Through our Applicant Services department, we can establish direct communication with your applicants to assist in the screening process. When applicant contact is required, one of our Applicant Services team members reviews the entire applicant file to identify any and all needed items – ensuring your applicant is only contacted once for any required information.
Upon receipt of a request for a background investigation, Certiphi Screening will analyze that request to determine if additional information is needed for the research process, such as phone numbers for references, driver’s license numbers and school locations. This information can be obtained directly from the applicant.
At points predefined by the client in the research process, Certiphi Screening can contact the applicant to assist in completing and/or expediting any pending research. This can include having the applicant clarify reported contact information or assist in expediting responses to written requests for information.
Upon completion of the research process, Certiphi Screening can contact the applicant to assist in finalizing or adjudicating any inconclusive research results. This can include obtaining copies of supporting documents, such as copies of diplomas, pay stubs or W-2 forms, or having the applicant provide written explanations of any derogatory results.
|Full Service: Ensures a professional full-service solution that minimizes the need for client involvement.|
|Speed: Enables faster hiring decisions by opening a direct line of communication and allowing us to more quickly provide clients with complete, actionable information.|
|Efficiency: Facilitates more complete reports, including any supporting documentation and resolved discrepancies, through direct contact with the applicant.|
|Support: Applicant contact is performed by Certiphi Screening’s expert Applicant Services team members, who are thoroughly trained and dedicated to a highly interactive applicant experience.|
Everyone I have contacted at Certiphi has been a complete pleasure to work with. The Certiphi customer service rivals every other customer service I come in contact with. Everyone is always so professional, yet super nice! Thanks for all you do and keep up the amazing work and impeccable service that you provide!!!
Thank you so much! You have such an incredible reputation within our office; I think we would all say your customer service levels are continually at about 125%!
The response time has been very quick. The turnaround times are great. I love your systems and that I can go in and look at the process as its going.
It’s such a great customer service that you provide and I’m happy to tell that to anyone.
Working with Certiphi has been such a pleasure. Certiphi has taught me so much, not just about backgrounds but also the meaning of great business.